|Registration Frequently Asked Questions|
Q: What are the registration rates?
A: You can find all the registration rates here: http://ispcan2016.com/register/
Q: I am Canadian. Where do I register?
A: Only non-Canadians should register on our site. Canadians, please register here: https://conventionall.swoogo.com/ispcan2016
Q: I am a member. How do I get the member discount?A: Log into our site before you register. The lower rate will show up automatically.
Q: I forgot my username/password and am unable to log in.A: Email firstname.lastname@example.org for a reminder.
Q: Can I register as a member and for the conference at the same time?A: No, you will need to renew your membership or register as a new member before registering for the Congress. Please review our Membership FAQ's if you have a questions about membership.
Q: I’m not a member. Where do I find my member ID?A: Because you’re not a current member, you will not have an ID. You can skip this question in the registration.
Q: Where is the payment page? I don’t see it.A: Once you select your ticket, scroll to the bottom of the page and look for the blue buttons. Click “Submit & Add Another Attendee” if you plan to register another person. Once you’ve registered yourself and anyone, click the button that says “Save & Finalize Registration.” From there, you can review your order and click “Save & Proceed to Checkout.” Now you’ll be taken to the payment page where you can enter your billing information.
Q: How can I pay online?A: Once you submit your registration, you’ll be taken to review your order. If it looks correct, scroll to the bottom until you see the blue buttons. Click “Save & Proceed to Checkout.” You’ll be taken to the payment page on which you can select “credit card.” Enter all your billing and credit card information, and submit your payment.
Q: My credit card was declined. What do I do?A: Check that you put all of your payment and billing information correctly. If you did and it is still declined, contact your credit card company. Sometimes international payments or those over a certain dollar amount get declined by the credit card company as a precaution. If you contact your company and are still unable to pay with that card, you may want to try another credit card or another form of payment. We also accept wire transfer, US check or money order.
Q: Can I pay by wire/bank transfer?A: Yes! Please be sure to register BEFORE sending payment, so we know what to apply the payment to. When you register, select “Bill me” as your payment option.
Here is our bank information:
Bank Name/Address: US Bank, PO Box 1800, St. Paul, MN 55101-0800 USA
Account Name: International Society for Prevention of Child Abuse and Neglect
Swift Code: USBKUS44IMT ABA/Routing #: 071904779
Account Number: 1997 0006 6897
Be sure to include the attendee’s name and/or invoice number on the transfer. You are required to cover your own bank fees.
Q: When I get to the payment page, it says I owe much more than the registration I selected. What is going on?A: If you have visited our site more than once, your browser will remember. It will add any previous registration to the current one, which will increase your total. When you get to the page to review your order, you’ll see a blue box at the top, which lists all the items in your cart. Delete/Remove any duplicates or unnecessary items until you get to the desired total.
Q: Can I register more than one person?
A: Yes! Once you complete the first registration, scroll to the bottom and click “Save & Add Another Attendee.” Fill out the next registration, and follow those steps until everyone has been registered. From there, you can finalize the registration and proceed to check out.
Q: How can I reserve a hotel room?
A: Accommodations are not reserved through our site. Please see: http://ispcan2016.com/venue/accommodation/ for more information.
Q: How do I get a letter for my visa?
A: Please fill out and print this form (pdf)>>>
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